At NAPTURALITY LIFESTYLE™ LLC your satisfaction is important to us. We will work relentlessly to resolve any issues you might encounter when purchasing an item from us. Due to the nature of our items, we do not accept returns. We do allow for order changes before shipment. If you are truly dissatisfied with our product, we will issue a full refund as long as you document a legitimate reason and we have exhausted all other options like a replacement or site credit.